Chronic Care Staffing Earns an Outstanding Net Promoter Score of 9.5

Story by Connor Danielowski / February 27, 2025

When it comes to healthcare, patient satisfaction is a critical measure of success. At Chronic Care Staffing, we are committed to delivering high-quality Chronic Care Management (CCM) and Remote Patient Monitoring (RPM) services that improve patient outcomes and enhance their overall healthcare experience. Our recent Net Promoter Score (NPS) survey results speak volumes about the impact of our program—an outstanding 9.5 NPS based on feedback from 1,128 patients.

What Does a 9.5 NPS Mean?

An NPS of 9.5 is an exceptional achievement, especially in the healthcare sector. This score signifies that the vast majority of patients enrolled in our CCM program are highly satisfied and would enthusiastically recommend our services to others. It reflects:

• High Patient Satisfaction: Patients are experiencing real benefits from our care coordination, leading to improved health and peace of mind.
• Trust in Our Program: A high NPS demonstrates that patients trust Chronic Care Staffing to manage their ongoing healthcare needs effectively.
• Strong Patient Engagement: Our team’s dedication to proactive communication and personalized support is making a tangible difference in the lives of those we serve.

The Power of Large-Scale Patient Feedback

Unlike small sample surveys, the 1,128 patient responses in this assessment provide a highly reliable and statistically significant measure of patient sentiment. Such a strong and positive response highlights the effectiveness of our CCM services on a broad scale, reinforcing the value we bring to both patients and healthcare providers.

Why Our CCM Program Stands Out

Chronic Care Staffing’s CCM program is designed to provide continuous support for patients managing chronic conditions. Our team helps bridge gaps in care by:

• Providing proactive outreach and regular follow-ups
• Offering personalized care coordination
• Ensuring patients have the resources and support they need to stay on track with their health goals
• Enhancing communication between patients and their healthcare providers

What is a Net Promoter Score (NPS)?

For those unfamiliar with NPS, it is a widely used metric that measures customer (or patient) satisfaction and loyalty. Patients are asked, “How likely are you to recommend our services to others?” on a scale from 0 to 10. Scores are categorized as follows:

• Promoters (9-10): Highly satisfied individuals who are likely to recommend the service.
• Passives (7-8): Satisfied but not enthusiastic patients.
• Detractors (0-6): Patients who may have concerns or are dissatisfied.

A 9.5 NPS means that nearly all respondents fall into the Promoter category—an extraordinary testament to the value and effectiveness of our services.

Looking Ahead

At Chronic Care Staffing, we take great pride in these results and remain dedicated to improving the patient experience even further. We will continue refining our approach, expanding our services, and ensuring that every patient in our CCM program receives the highest level of care and support.

Interested in learning more about how our CCM program can improve patient outcomes and satisfaction? Contact us today!

Connor Danielowski

Chief Operating Officer, Chronic Care Staffing

Connor Danielowski is the Chief Operating Officer at Chronic Care Staffing, where he leads operations, strategy, and growth initiatives focused on delivering high-impact virtual care solutions. He brings a unique blend of clinical service knowledge and financial expertise to help healthcare organizations implement and scale Chronic Care Management (CCM), Remote Patient Monitoring (RPM), and other virtual care management services.

Connor began his career in investment banking and private equity, where he focused on investing in healthcare businesses and working closely with management teams to drive revenue growth and profitability. This experience shaped his hands-on, results-oriented approach to healthcare operations today.

He holds a degree in Accounting from Washington & Lee University and brings both analytical rigor and a patient-first mindset to his role. In addition to his work at Chronic Care Staffing, Connor serves on the development board for the MUSC College of Nursing. He lives in Charleston, SC, with his wife and son.

Categories: Chronic Care Management News

Tags: Chronic Care Management, Outstanding Net Promoter Score