RPM vs. CCM: 5 Key Differences Explained

Story by Connor Danielowski / August 4, 2025

Helping Providers Understand the Tools of Value-Based Care

As healthcare shifts away from volume and toward value, programs like Remote Patient Monitoring (RPM) and Chronic Care Management (CCM) have become vital tools for delivering proactive, personalized care to Medicare patients. While they are often discussed together, and can work hand-in-hand, they serve very different purposes and come with their own eligibility rules, workflows, and billing requirements.

At Chronic Care Staffing, we help providers streamline both RPM and CCM by supplying the staff and systems needed to succeed with these programs. In this post, we break down the five most important differences between RPM and CCM, and how you can implement both without overwhelming your team.


What is Remote Patient Monitoring (RPM)?

Remote Patient Monitoring involves using medical devices (such as blood pressure cuffs, glucose meters, or pulse oximeters) to transmit real-time physiological data from the patient’s home to the healthcare provider. RPM gives providers a continuous stream of data that can be used to detect early warning signs, adjust care plans quickly, and reduce emergency visits or hospitalizations.

RPM is especially useful for chronic disease management (e.g., hypertension, heart failure) and is also gaining traction in post-discharge monitoring and preventive care strategies.

What is Remote Patient Monitoring (RPM)?

What is Chronic Care Management (CCM)?

Chronic Care Management is a non-face-to-face service designed for Medicare patients with two or more chronic conditions. It focuses on long-term care coordination, health education, medication adherence, and appointment scheduling. Care is delivered through monthly check-ins, care plan development, and consistent communication with the patient.

Unlike RPM, CCM doesn’t rely on wearable devices or real-time vitals but instead emphasizes human-to-human connection and structured ongoing support from nurses and care coordinators.


5 Key Differences Between RPM and CCM

CategoryRemote Patient Monitoring (RPM)Chronic Care Management (CCM)
1. Primary FocusDevice-based health tracking and real-time vital dataCare coordination, education, and support for chronic conditions
2. EligibilityPatients with chronic or acute conditions; no chronic diagnosis requiredMedicare patients with two or more chronic conditions only
3. MethodSmart devices collect and transmit health data. Monthly phone calls, care planning, and care coordinationMonthly phone calls, care planning, and care coordination
4. Billing CodesCPT codes 99453, 99454, 99457, 99458CPT codes 99490 and 99439
5. Type of SupportData-driven alerts and trend monitoringDirect care line and monthly support calls from trained clinical staff

How RPM and CCM Work Together

While RPM and CCM are distinct, they complement each other beautifully. RPM provides the data that can guide decisions, while CCM delivers the human engagement and support that drives long-term behavior change. For example, an RPM device may detect rising blood pressure, and a CCM nurse can follow up with the patient to review medication adherence and escalate concerns to a provider.

At Chronic Care Staffing, we help you implement both programs in tandem, ensuring they’re billed separately, documented correctly, and staffed by experienced care professionals who understand Medicare compliance.

How RPM and CCM Work Together

Benefits of Combining RPM and CCM

  1. Earlier Intervention
    RPM alerts you to changes in a patient’s health before symptoms escalate, while CCM ensures that someone is following up consistently to guide next steps.
  2. Stronger Patient Engagement
    CCM patients receive ongoing education and coaching, while RPM provides real-time feedback, giving them more control over their health.
  3. Better Outcomes
    When used together, RPM and CCM can significantly reduce hospital readmissions and ER visits – particularly among Medicare’s highest-risk patients.
  4. New Revenue Streams
    Both RPM and CCM are reimbursable under Medicare, creating recurring monthly revenue opportunities when implemented correctly.
  5. More Efficient Use of Your Staff’s Time
    With Chronic Care Staffing handling enrollment, documentation, and patient communication, your in-house team can focus on in-person care.

Common Challenges (and How We Help)

Patient Enrollment

Getting patients to opt into RPM and CCM can be time-consuming and difficult, especially when they don’t understand the benefits or are wary of technology. We handle education and consent workflows to ensure high enrollment and retention.

Staffing and Follow-Up

Not all clinics have time to make 20-minute monthly CCM calls or interpret daily RPM data. We provide trained, US-based staff who specialize in chronic care coordination and device monitoring.

Compliance and Billing

Keeping RPM and CCM properly documented and billed is critical. Our team ensures you meet all CMS requirements and captures every eligible dollar.


Why Choose Chronic Care Staffing?

We’re more than a staffing agency – we’re your strategic partner in value-based care. Our services are built to integrate seamlessly with your workflows and EHR, reducing admin burden while enhancing care quality and patient satisfaction.

With us, you get:

  • Consistent monthly calls with documentation
  • Patient-friendly onboarding and support
  • Dedicated clinical care coordinator for patients
  • Proactive enrollment and marketing strategies
  • Full visibility into program performance and ROI

Chronic Care Image:


Start Scaling Your CCM and RPM Programs Today

RPM and CCM aren’t just Medicare programs – they’re the future of how we care for chronically ill populations. With the right support, they’re also a win-win for your patients and your practice.

Contact Chronic Care Staffing to get started with a tailored plan that fits your patient population, staff capacity, and care goals.

Chronic Care Staffing 10 Year Anniversary

About the Author

Connor Danielowski

Chief Operating Officer, Chronic Care Staffing

Connor Danielowski is the Chief Operating Officer at Chronic Care Staffing, where he leads operations, strategy, and growth initiatives focused on delivering high-impact virtual care solutions. He brings a unique blend of clinical service knowledge and financial expertise to help healthcare organizations implement and scale Chronic Care Management (CCM), Remote Patient Monitoring (RPM), and other virtual care management services.

Connor began his career in investment banking and private equity, where he focused on investing in healthcare businesses and working closely with management teams to drive revenue growth and profitability. This experience shaped his hands-on, results-oriented approach to healthcare operations today.

He holds a degree in Accounting from Washington & Lee University and brings both analytical rigor and a patient-first mindset to his role. In addition to his work at Chronic Care Staffing, Connor serves on the development board for the MUSC College of Nursing. He lives in Charleston, SC, with his wife and son.


 
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