Story by James Eastman / April 28, 2025
Implementing Chronic Care Management (CCM) in a busy practice is challenging enough—layer in EHR limitations, clunky add-ons, and disruptive workflows, and it’s easy to understand why many providers either delay or abandon the effort entirely.
But if you’re using NextGen as your EHR, there’s a simpler way forward.
At Chronic Care Staffing, we work within your existing NextGen environment—no third-party software, no integration headaches, no compromises. And thanks to our deep familiarity with NextGen’s lesser-known features and workflows, we help practices activate CCM programs that are efficient, compliant, and practically seamless.
Here’s how we eliminate the usual roadblocks and unlock the full potential of CCM—without ever leaving NextGen.
Many practices assume implementing CCM means buying more software or signing up for complex platforms. It doesn’t. With NextGen’s built-in copy-forward features, encounter search filters, real-time lab result insertion, and embedded medication workflows, we’re able to manage patient care directly inside your system—no new interfaces required.
Our team uses:
These aren’t just “tips and tricks”—they’re workflow accelerators that allow our care coordinators to operate like extensions of your staff, inside the system your team already knows.
Chronic Care Staffing isn’t here to bolt onto your practice—we embed directly into it. Our team documents every monthly CCM interaction, note, and care plan update right in NextGen, where your providers and nurses can see them in real time.
So if you’re:
All of it is exactly where you expect it to be—with no need to toggle tabs, import data, or chase information across platforms.
One of the biggest reasons providers resist CCM is the belief that it creates more work. And if you’re relying on tech-heavy solutions that don’t integrate well with your workflow, that’s true. But our approach flips that script.
Because we use NextGen’s existing infrastructure:
We even use NextGen’s custom encounter features to log missed documentation, retroactive notes, and patient-initiated messages—keeping you organized, on time, and in control.
Every practice is different. Whether you’re a single-site clinic or a multi-location network, we tailor our services to your structure. We handle the daily grind of CCM: reaching out to patients, tracking vitals, updating care plans, and logging every detail to support clean, compliant billing.
Want lab-based alerts in the PAQ? We’ll build them. Need different staff to receive specific types of portal messages? We’ll route them. Our team knows how to bend NextGen to your needs, not the other way around.
You don’t need a new tech stack to launch a high-performing chronic care management program. You just need a partner who knows how to get the most out of the tools you already have.
Chronic Care Staffing delivers fully managed CCM services directly inside your NextGen system, with no new software, no added logins, and no more excuses.
Let’s set up a free consultation.
We’ll walk you through how our team operates in your NextGen environment and show you how quickly you can be up and running—without interrupting your day-to-day operations.
