Case Study: Patient Satisfaction

Average satisfaction rating of 4.96

CCS conducted a patient satisfaction survey at one of its largest clients.

Below are some direct quotes from the survey:

• “My nurse that calls is very special, she always explains things to me so I can understand it and I look forward to the calls each month.”
• “She always listens carefully to me and if she doesn’t have the answer she will find out for me.”
• “It makes me feel safe and comfortable to have someone call and check on me.”
• “I appreciate the calls because I like that I can call back to ask my coordinator a question.”
• “I like that she gives me time at the end of each call to ask her questions.”